Refund policy
This policy sets out how How?dini Wines as part of Russo Estate Winery Pty Ltd and its related bodies corporate manages customer refunds. With any returns, the original delivery fee is non refundable.
Breakages
If we are notified by Australia Post that your wines have been damaged, we will contact you and offer you a return or replacement. In the event the wines are no longer available, we will do our best to offer you a similar replacement for the price paid. Please note this will affect the delivery time of your order.
The risk of damage, loss or deterioration to the product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after you have accepted the delivery.
Changed mind or need to make an adjustment
Once an order has been placed, our fulfilment systems are all automated and it may not be possible to make a change.
If you contact us within 14 days of ordering, we will attempt to make a change or return the wines if needed, however a $25 fee will apply to all changes once the order has been placed. We therefore recommend you check the contents and delivery details prior to placing the order.
Typically we strive to have all refunds processed within 14 days of notification or from the date that the remaining wines are returned to us.
All returns need to be made within 14 days of receiving your return labels.
Quality / Taste discrepancy
If you have ordered a straight case (e.g. 6 or 12 of the same wine), and after trying 1 bottle, you are not happy with the quality, we can arrange a return of the remaining wines.
All returns must happen within 14 days of receiving your delivery, and we will send you a Postal Returns label to take to your local Post Office.
Once the wines have been returned to our warehouse, we will credit the value of the wines which can be used on a future order. Please note these credits can not be refunded in cash and will expire after 12 months.
If you prefer to have a refund to your card, please notify us when requesting the return and this will also be subject to a $25 return fee.
All recommended cellar times are stored at your own risk, and we advise you try a bottle within 14 days to check the quality before cellaring the remaining wines, as no refunds can be processed after this time.
All returns need to be made within 14 days of receiving your return labels.
Exceptions
If How?dini Wines (Russo Estate) reasonably believes that a buyer is abusing our Refund Policy, How?dini Wines reserves the right to suspend or cancel the Refund in relation to that buyer, cancel any pending orders and/or close that buyer's account.
Manufacturer's liability
Subject to any rights you may have under any law, if an item purchased by you with an accompanying manufacturer’s warranty, How?dini Wines will take no responsibility for the content, fulfilment or enforcement of that manufacturer’s warranty. It is your responsibility to contact the relevant manufacturer in relation to all questions and claims relating to the manufacturer’s warranty.
Other than in the circumstances outlined above in our return policy, no returns will be accepted and no refunds will be made in respect of purchases you make via the How?dini Wines Website.
