Privacy policy
About this Policy
This policy sets out how Russo Estate Pty Ltd trading as How?dini Wines and its related bodies collects, holds, uses and discloses your personal information.
If you disclose personal information to third parties this policy will not apply and you will be subject to the privacy policy of that third party.
By accessing or using How?dini Wines services, including the website located at www.howdiniwines.com.au you agree to the use and disclosure of your personal information in the manner described in this policy. In this policy, "personal information" refers to information or an opinion, whether true or not and whether recorded in a material form or not, about a natural person whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
How?dini Wines is bound by the Privacy Act 1988 (as amended by the Privacy Ammendment (Private Sector) Act 2000).
What personal information is collected
How?dini Wines collects personal information that it considers necessary for it, or its related bodies corporate to provide the range of services they offer.
Personal information collected by How?dini Wines may include:
- Your name,
- Address and contact details,
- Bank account and credit account details,
- User IDs and passwords,
- The services provided to you,
- Records of your communications with How?dini Wines including communications through agreements, online forms, electronic requests and enquiries, bulletin boards, live-chat, blogs, competition entries, online forums, phone services and other forms of electronic messaging (Communications Services).
How is personal information collected
How?dini Wines collects personal information in a number of ways, including:
- Directly from you when you provide information directly to How?dini Wines in person, by phone or in writing (whether electronic or otherwise)
- Directly from you when you communicate with How?dini Wines or any other person, including using How?dini Wines Communications Services
- From third parties such as:
o How?dini Wines' related companies;
o Resellers of How?dini Wines services; and service providers to How?dini Wines;
o Operators of linked or served web sites, applications and advertising on How?dini Wines Website;
o From organisations identified or described under the heading "How is personal information disclosed"
How is personal information used
Your personal Information may be used for the following purposes:
- To provide the services requested by you
- To manage those services, including to enable customer service and billing
- To research, develop and improve How?dini Wines' services
- To conduct surveys to determine use and satisfaction with How?dini Wines' services
- To generate statistics in relation to the How?dini Wines Website
- To promote and market special offers and other services to you. If you do not want to receive these please let us know by clicking on the "contact us" link at the bottom of this page and advising us that you would like to "opt out". In addition, if we email you we will include a way for you to "opt out" of receiving further emails.
- For purposes connected with the operation of the How?dini Wines Website
- To personalise the advertising you see when you visit sites within the How?dini Wines Website
How is personal information disclosed
How?dini Wines may disclose personal information to individuals and organisations other than How?dini Wines. The organisations to which we may disclose personal information include:
- How?dini Wines' related bodies corporate
- The public if you advertise with How?dini Wines or use publicly available Communications Services
- Individuals and organisations that advertise with How?dini Wines if you submit an enquiry with How?dini Wines. Depending on your enquiry these may include:
- Private advertisers
- Operators of Linked Sites. If you do not want How?dini Wines to disclose your personal information to these individuals and organisations do not submit enquiries
- Outsourced service providers who assist How?dini Wines to provide its services including:
o Information technology providers
o Marketing and market research advisers
o Professional advisers
- Resellers of How?dini Wines services
- Organisations involved in a sale/transfer of How?dini Wines assets, business or shares
- Government and regulatory authorities as required by law
How to access your personal information
You may request access your personal Information. If you wish to access your personal information please contact us using the details at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information requested. There is no charge for this service.
What if you don't provide personal information?
If you choose not to provide personal information when requested, How?dini Wines may not be able to provide you with the full range of How?dini Wines services.
The Wine Collective Website, Linked Sites and personal information
When you visit a website or use an application on the How?dini Wines Website, How?dini Wines records anonymous information such as IP address, time, date, referring url, pages accessed and documents downloaded, type of browser and operating system. How?dini Wines also uses “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires (typically between 30 and 90 days). Cookies may be used by How?dini Wines to provide you with the full range of services it offers, remember your preferences, remember the sites you visit on the How?dini Wines Website, measure and analyse usage of the How?dini Wines Website and for security. Persistent cookies may be used to identify the sites you visit on the How?dini Wines Website and to personalise the advertising that you see when you make future visits to that site or other sites within the How?dini Wines Website. You may adjust your Internet browser to disable cookies. If cookies are disabledHow?dini Wines may not be able to provide you with the full range of How?dini Wines services.
Cookies may collect and store your personal information. This policy applies to personal information collected via cookies. How?dini Wines Website may include links to third party web sites, co-branded web sites and applications and advertising served to the How?dini Wines Website by third parties (Linked Sites). Companies who operate Linked Sites may collect personal information through the use of cookies and otherwise. How?dini Wines does not control and is not responsible for Linked Sites and recommends you read the privacy policy and terms and conditions of Linked Sites before disclosing your personal information.
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Learn how Google uses data.
How can I request deletion of my personal data?
You have the right to request that we delete your data, or stop processing it or collecting it, in some circumstances, such as, for example, in relation to receiving marketing communications, or in relation to your account with How?dini Wines. Please refer to the following information on how to proceed with submitting a request to delete your personal data.
Withdrawing Consent for Marketing Communications
If you wish to withdraw your consent for us to send you marketing communications, you can do this as follows:
- to withdraw consent for marketing emails - by clicking on the ‘Unsubscribe’ or ‘Update your preferences’ link in the email;
- to withdraw consent for marketing SMS - by following the steps provided in the SMS; or
- by contacting us via our help centre at https://www.How?dini Wines.com.au
Once we receive notification that you wish to withdraw your consent for receiving marketing communications, it may take up to five (5) business days for your withdrawal to be reflected in our systems. Please note you may still receive marketing communications during this period.
If you withdraw your consent to receive marketing communications through a specific communication mode (e.g. SMS) we may still contact you via other communication modes you have subscribed to (e.g. email).
Please note it is not possible to unsubscribe from non-promotional (transactional) communications relating to your online orders or the operation of your account.
Other requests to delete your personal data
If you wish to submit other requests in relation to the deletion of your personal data, please contact us via our How?dini Wines contact on www.howdiniwines.com.au
What if I have a problem?
If you have a problem, complaint, want to change or update your personal information, or just wish to enquire about privacy, please contact us via our webiste at www.How?dini Wines.com.au
Policy changes
This policy may change over time. All changes will be published on this website. The amended policy will apply between us whether or not we have given you specific notice of any change.
About security and personal Information
How?dini Wines takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure.
In order to purchase goods you must provide valid credit card details. How?dini Wines uses Shopify Payments for its online credit card transactions. Shopify Payments processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on The Wine Collective website using the Shopify Payments gateway are secured payments, as follows:
Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by How?dini Wines or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Shopify Payments bank-grade data centre, further protecting your credit card data.
- Shopify Payments is an authorised third party processor for all the major Australian banks.
- Shopify Payments at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by How?dini Wines.
